Warranty Service
Congratulations on the purchase of your new home

Congratulations on the purchase of your new home!

Listed below you’ll find the conditions under which Ridgeway Plumbing will service and maintain our work in your new home. This service warranty is intended to be general in nature and to cover all of our existing projects. Not all of the items listed below may pertain to your particular new home.

Requests for Service
Fixtures and Trim
Faucet Dripping
Aerators and Shower Heads
Drain Stoppage
Water Closets
Toilet Adjustments
Garbage Disposals
Water Heater
Shut-off Valves
Special Finishes
Caulking


Requests for Service

Most builders prefer that you contact their customer service department directly for all warranty requests. Requests are then promptly relayed to us for immediate attention. If your builder does not have a customer service contact, please call our service department at 561-732-3176 in Palm Beach and 954-481-3550 in Broward.


Our office hours are from 7:00 am to 4:30 pm Monday through Friday. If you are in need of after-hours emergency service, please call the numbers listed above and follow the pre-recorded instructions.

 

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Fixtures and Trim

  1. Fixtures and faucets should be inspected carefully at the time of walk-through for defects or damage. Chips that appear after move-in are not included in this warranty unless they are the result of material flaws or poor workmanship.

  2. All fixtures are warranted for up to 1 year. Normal wear and tear, occupant damage, and routine maintenance are not covered.

  3. All damaged or defective fixtures are subject to inspection by the manufacturer’s representative prior to replacement.

 

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Faucet Dripping

Dripping faucets will be serviced for the first 90 days after occupancy. Servicing beyond the 90 days is considered routine maintenance.

 

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Aerators and Shower Heads

In order to conserve water and to meet federal requirements, the aerators and showerheads installed in your new home are specifically designed to limit flow. As a result, small particles of dirt, sand, etc. that pass through the water system may tend to clog the aerators or showerheads. If water flow becomes severely restricted, simply unscrew the aerator from the end of the spout and flush out to remove particles.

 

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Drainline Stoppages

  1. Drainline stoppages for individual fixtures such as toilets, lavatories, sinks, garbage disposals, washing machines, bathtubs, or showers will be serviced for a period of 30 days after occupancy. This allows enough time for a drain stoppage problem to develop due to construction debris.

  2. Drainline stoppages caused by misuse will not be covered and will be charged to the homeowner at regular service rates.

 

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Water Closets

  1. In accordance with federal law, the water closets installed in your home are designed for 1.6 gallons per flush or less. You may not experience as thorough a flush with new water-saving toilets as you did with older standard types. This is not a defect: it is the nature of all water-saving toilets. Tampons, sanitary napkins, paper towels, wet-naps, Q-tips, etc. should never be disposed of in the toilet.

  2. Water closets that are removed and reinstalled by others for flooring or other reasons are void of warranty unless Ridgeway Plumbing reinstalls them.

 

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Toilet Adjustments

  1. From time to time your toilets may need minor adjustments. Unnecessary service calls may be avoided by homeowner attention.

  2. To raise or lower the water level in the tank, adjust the screw on top of the ballcock assembly. DO NOT attempt to bend the float rod.

  3. Some local water is particularly aggressive toward brass and/or neoprene toilet parts. If your toilet will not shut-off, check your flapper for wear or deterioration and replace as needed.

 

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Garbage Disposals

  1. Garbage disposals are not designed to grind bones, and they should never be placed into the disposal. Homeowners should also refrain from placing vegetable peelings that could become stuck to the inside of the drain lines. Stoppages due to the misuse of your garbage disposal are not covered by this warranty.

  2. Your disposal comes with a small “allen wrench” for unblocking. To unblock your disposal, insert the wrench into the opening on the bottom of the disposal and crank back and forth until the object is dislodged. If the disposal still does not operate, press the reset button directly under the bottom of the unit.

 

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Water Heaters

  1. The manufacturer warranties the water heater against tank leakage for a period of six (6) years, and electrical components for one (1) year. After the first year, the manufacturer’s responsibility is for parts only, and the homeowner is responsible for the labor and installation charge.

  2. For your protection, water heater thermostats are factory pre-set to 120 degrees F. If you feel it necessary, you can raise or lower the temperature by adjusting the thermostat yourself. Make sure all power is off to the water heater before removing any plates. Please do not ask us to raise the temperature of your hot water. CAUTION: Temperatures above 120 degrees F greatly increase the potential for scalding injuries

  3. If your water heater isn’t producing hot water, first check your circuit breaker, as well as the reset button located on the upper thermostat, before calling for service.

  4. Because of today’s low-flow faucets and showerheads, you may find yourself waiting longer than usual for hot water to arrive at a particular fixture. This is normal operation and not a service issue.

  5. Minor rust or corrosion appearing on the external tank jacket is cosmetic in nature and is not covered by this warranty.

 

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Shut-off Valves

  1. Your main water shut-off valve is usually located directly below a hose bibb outside your house. You should know where this is and be able to close it quickly in the event of an emergency.

  2. There are also shut-off valves located below all toilets, lavatories and kitchen sinks. The dishwasher shut-off valve is located under the kitchen sink, and the icemaker shut-off valve is located behind the refrigerator.

  3. The entire hot water system can be shut off by closing the valve located above the water heater.

 

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Special Finishes

Special finishes on faucets such as polished brass, antique brass, or colors do not have as hard a finish as chrome. Do not use abrasive cleaners, brushes, or chemicals on the finishes. Water left standing on special finish plumbing and trim may cause spotting and buildup on the finish and eventually could leave them pitted and tarnished.

 

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Caulking

Caulking or grout has been installed at various locations throughout your plumbing system (i.e. base of toilet, edges of sinks and lavatories, tub spouts). This has been done to prevent moisture from getting past the caulked area. Caulking tends to dry out or crack over time. It is the homeowner’s responsibility to periodically check the areas that have been caulked and to replace the caulking when necessary.